Frequently asked questions
Questions about our data
Mouseprice aims to provide an individual page for every residential property in England, Wales and Scotland. On these pages we show the transaction history (where available from Land Registry), our automated valuation estimates, and other property type and characteristic data. Mouseprice is designed to bring greater transparency to the UK housing market.
Sometimes particular properties will come up at the top of Google searches, but this does not mean that we have singled out the property in any way – unfortunately we have no control over the order of Google’s search rankings.
Our primary data source is Land Registry’s price paid dataset. This is updated on a monthly basis by Land Registry – typically towards the end of every month.
At present we cover England, Scotland and Wales.
It’s really easy to register with us. All you need to do is provide an email address and password. Once you have submitted your details we will shortly send you an activation email. Click here to register.
To ensure the service is not abused, Mouseprice sets a monthly usage limit for the total number of searches and individual property views per user. You can find out your usage limit by simply clicking on ‘Account settings’, which is in the top right hand corner of the page (after signing in).
If you have reached your usage limit you have a number of options:
- You can wait for the first day of the next month to begin using the service again.
- If you are a free user you can upgrade to Mouseprice Premium- which among many other benefits – provides an increased usage limit.
Clear here to find out more about Mouseprice Premium.
The dataset is supplied directly to us from HM Land Registry. Land Registry is the official repository of house price information in England & Wales. Land Registry remains the copyright holders and licensors of the entire dataset.
Land Registry remains the copyright holders and licensors of the entire price paid dataset. We are not authorised to make any alterations.
If you cannot find a specific property transaction, the most probable reason is that you are searching with an incorrect postcode. If you have searched thoroughly by postcode and by address and have not found the transaction you are looking for, there are three possible reasons for it not being listed. Firstly, that the transaction took place recently and has not yet been processed by Land Registry. In this case the details will be available shortly. The recording process normally takes a couple of months. In rare instances (and cases of dispute) this process can last for much longer. A second possible reason is that the property might not be recorded in the Land Registry electronic dataset. This can be the case if a property has not been bought or sold since 1995. The final possible explanation is that through error, the Land Registry may not have added the details to their database.
Although our data is taken from authoritative sources, discrepancies can sometimes occur. To improve the quality of our data, you can edit details on the specific property page, including the number of bedrooms the property has, its internal area, the year it was built and the type of property it is. You must be logged in to make these changes. Once you are logged in, and you are on the individual property page in question, simply click on ‘give feedback’ and this will allow you to put forward your amendments.
Land Registry provides us with information on historical property transaction prices, dates and property type. Land Registry do not provide information on other property characteristic information. If there is an error with Land Registry data, unfortunately we are not authorised to make any alterations. Land Registry obtain their records from the various forms completed with the sale of each residential property in England & Wales. Land Registry employ extensive error checking procedures, however, with ~100k records handled monthly there is a small possibility of human error. If you think that any of their information is incorrect, please click here to notify Land Registry. Please note that Land Registry remains the copyright holder and licensor of the entire dataset – we cannot make alterations to the data unless directed by the government agency directly.
We do not hold price paid information on property transactions that took place prior to 1995.
The valuation estimate, provided for every property in England and Wales and for some properties in Scotland, is calculated with a statistical model that reflects information on local market activity. Sometimes this will be different from the market value, but we make every effort to make the model as accurate as possible. The valuation should be seen as a starting point – it is not a professional valuation. You should always check with a property professional before making a financial decision.
The valuation estimates are updated monthly, as more information becomes available. Therefore the accuracy of the valuation estimates should improve over time. Unfortunately we cannot manually alter individual valuation estimates.
Additionally, registered users can now submit their own valuation estimates to the website. To do this, click the ‘give feedback’ link which appears next to the current valuation estimate on your property’s information page. Then, the next time the valuations are updated (at the end of every month), this estimate will be taken into consideration. You can also post your own comments anonymously on the website to let us and other users know your views on the valuation provided.
At present we only cover residential property.
No, we do not disclose any details on any particular individual. You can also be assured that we do not supply any of the personal details you supply to us to anybody else. We guarantee – no spam and no junk mail!
Only residential property transactions that have occurred at ‘full market value’ are included in the database. Not included are any property sales where the price is below market value due to shared ownership agreements or purchases under the government’s ‘right-to-buy’ scheme.
Questions about the PDF valuation report we sell
The report is a 22-page PDF document sent to you via email immediately after purchase. The report includes a current valuation estimate, data on comparable property sales, and comprehensive local property market statistics. Click here to view a sample report.
The accuracy of the valuation estimate differs between properties depending on a variety of factors. If the property is fairly typical of nearby properties, accuracy will generally be improved. However even large and unusual properties can be valued if they have been bought or sold since 1995. The valuation estimate assumes that the remaining lease on leasehold properties is long enough not to have a material effect on valuation.
All our valuation estimates are calculated independently and are not influenced by the interests of house sellers, buyers or estate agents. No buying or selling decision should be based purely on the back of an automated valuation. Persons seeking to place reliance on any information we provide do so at their own risk. No representation is made as to the accuracy, completeness or reliability of any information provided. The report is not a professional survey. We recommended that individuals seek appropriate professional advice before making any purchasing or selling decisions. For a full physical inspection and property valuation contact a chartered surveyor.
In addition to the property valuation estimate, the report contains a wealth of property market information and statistics useful for any home buyer, house seller, estate agent or chartered surveyor. These include:
>Data on comparable properties of similar value.
>Data on comparable properties of a similar type & with a similar number of bedrooms.
>Listings of recent residential property sales transactions in the area (HM Land Registry data)
>An Ordnance Survey map of the property
>A valuation estimate for English council tax purposes
>A comprehensive local market overview: average prices, local property currently on the market, sales to asking price ratios, street rankings, affordability indicators, average property selling times, demographic breakdowns, local house price index, regional asking price index, property price heat map, housing stock composition, general street information and market liquidity measures.
Property valuation estimates are calculated using Calnea Analytics’ InstantValue™ Automated Valuation System. No physical inspection of the property occurs, rather valuation estimates are derived from a computerised statistical model based upon data inputs provided by the customer, historical price movements and comparable properties. The same statistical technology is used by mortgage lenders and banks when they do not wish to perform a full physical inspection.
Reports can only be sold as PDF files via our website using a credit or debit card. We do not take orders over the telephone.
As part of our commitment to customer satisfaction we offer a full 90 day refund. We are confident in the quality of our statistical products, however if for any reason you are not satisfied with your purchase please let us know. We normally respond to all queries within six hours between Monday and Friday, 9am to 5pm.
To open the report you need to have Adobe® Reader® installed on your computer. Adobe® Reader® is free software for viewing and printing Adobe Portable Document Format (PDF) files. It is most likely that you have this installed on your computer already. If not, you can install it free of charge by following these instructions:
1. Click this link to access the adobe site: http://www.adobe.com/products/acrobat/readstep2.html
2. To download the standard version of Adobe Reader, click the red “Download” button.
3. Adobe Reader will then download automatically.
Your report should appear in your inbox within a few minutes of purchase. If you do not receive your report within 1 hour please contact us and we will try to identify the problem. Please make sure you have checked your junk mail prior to contacting us.
If you encounter a problem after submitting your credit card details, assume the transaction has been successfully completed. If you do not receive your report within 1 hour, contact us and we will be able to tell you if you have been charged. If you have been charged, we can arrange for your report to be resent immediately.
There are a variety of reasons why the valuation estimate might not meet your expectations:
>Firstly, the accuracy of the automated valuation model is limited by the inputs provided. If the inputs are incorrect the outputs will be adversely affected.
>Secondly, it is important to recognise the inherent accuracy limitations in computer generated valuations. There is no physical inspection of the property and invariably factors affecting valuation will not be fully accounted for. Inaccurate estimations are unfortunately an inevitable feature of the service.
>Thirdly, valuing a property is not an exact science. The value of a property differs between individual buyers and sellers. Even after physical inspection, it is widely recognised that property professionals estimating the open market value of a property typically demonstrate a 10% standard deviation of percentage error.
If you do not receive your report, the first place to check is your junk mail folder. Often mail from an unknown sender will automatically be redirected here. If you still can’t find the report – please contact us.
Our systems are automatic, so you will be sent results for the address you provided. If, however, you do experience a problem please don’t hesitate to contact us.
and we will aim to resolve the matter as soon as possible.
Payment for the report must be made electronically, and the report must be emailed. We do not offer reports as hard copies. However, we promise not to pass on your details to anyone else, so you won’t get any spam as a result of giving us your address. Your details will stay completely private.
When you receive your report it will arrive as a PDF file attached to a confirmation e-mail. This confirmation email is your receipt.
Questions about registration and logging in
We ask people to register for our website because it adds a layer of protection to the information we provide. Some of the pages on Mouseprice allow people to add information to the site. Including logins means that we can limit the impact of any information which may be inaccurate or maliciously added.
When you set up your account, you will have received an email with a link which must be clicked on to activate the account. This is a security measure to ensure that your email address was entered correctly.
It’s most likely that you haven’t activated your account fully. Please check your email for your registration email and follow the instructions contained within it.
Some email accounts will not recognise the Mouseprice email address and will put emails from us in your spam or junk mail folders. Please check these folders. If you still cannot find the email, then please contact us.
If you have forgotten your password, we can email it out to you. Please click “have you forgotten your password” on the login page and enter the email address with which you registered to have it resent.
Information for sellers and owners
Mouseprice can help get more viewings for your home. If you’re selling up or renting out and your home isn’t listed on Mouseprice, ask your agent to contact us to make sure it is. Mouseprice is used by thousands of people every day – the more offers you get on your property, the higher the price you’re likely to receive. And adding your property to Mouseprice won’t cost you or your estate agent anything at all.
Help build a positive picture of your area. Our local area guides are there to help new residents find their way around and to showcase an area to people who are thinking of moving there. Again, you and your agent can contribute to this. And of course, it’s free!
Free monthly updates specific to your area. Whether you’re thinking of moving or just keeping an eye on the market, we’ll email you to tell you about properties recently sold, properties coming on the market, properties which have seen discounts to their asking prices and much more. All for free!
And of course – free valuations – to help you track what your home is worth.
Almost all of our services are free. The only thing we’ll ask you to pay for are the detailed valuation reports for individual properties.